Privacy Policy

Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide when using our store.

Information We Collect

When you place an order, we may collect information such as your name, billing and delivery address, email address, telephone number, payment details, and information relating to your order.

We may also collect information you provide when contacting us with an enquiry, requesting support, or otherwise communicating with our store.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Arrange mobile services and repairs.

  • Process payments and prevent fraudulent transactions.

  • Respond to enquiries and provide customer support.

  • Manage returns, refunds, replacements, and re-orders.

  • Comply with our legal and regulatory obligations.

Payment Information

Payments may be processed through third-party payment providers. We do not normally store your full payment card details ourselves. Payment providers process your information in accordance with their own privacy policies and security procedures.

Sharing Your Information

We only share personal information where necessary to provide our services, such as with payment providers, delivery companies, IT or website service providers, or where required by law.

We do not sell your personal information to third parties.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes, and meeting legal, accounting, and regulatory requirements.

Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of your information, and to object to or restrict certain uses of your information.

You may contact us using the contact details provided on our website to exercise your applicable rights or ask questions about how your information is handled.

Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website, and improve our services. Where required by law, we will request your consent before using non-essential cookies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will apply from the date it is published.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.